We guarantee that your new lenses will be fabricated exactly as prescribed. We are experts in filling eyeglass prescriptions and use only first quality lens materials. Eyeglass lenses for your frames are custom made specifically for you and therefore cannot be returned for a refund.
Doctor’s Rx Changes
Progressive Non-Adapt Warranty
All warranty exchanges are processed under the respective manufacturer’s guidelines. If applicable, warranty exchanges will be granted for the same lens design, same prescription and options. No changes can be made to the original order upon processing a return under warranty.
Note: All remakes must be done within the time period allowed. Copies of original invoices and glasses we made must be returned with each remake. All warranty remakes apply only for the customer in which the original lenses were made. A processing fee of RS 2000 will apply to all lenses remade under warranty. Eyeglass lenses for your frames are custom made specifically for you and therefore cannot be returned for a refund. If you have additional questions please Contact Us.
Thank You for choosing eyelensathome
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
There are many different types of lenses, different prescriptions, and different frame types. To create a pair of custom eyeglasses, our lens lab must match your choice of lens type, prescription, and frame type. eyelensathome has built in five levels of safety measures to make sure that the combination that you choose will result in a perfect pair of glasses.
We provided copious amounts of information on our website so that you can read all about lenses and make informed choices. However, there is a lot of information and we know how busy most people are!
2) Other Problems
Many orders to come through out labs that still have problems, or we may have questions about the order. Either way, we will contact you before we begin working on your lenses, in order to describe the situation, and resolve the conflict. For example, some prescriptions are too high for CR39 lenses. It is technically possible to make the lenses, but they will be very thick. In this case, we will contact you, describe the problem, and discuss alternate solutions.
3) Order Changes
Occasionally a lens order will make it all the way to our lab, and our trained lab technicians could find a problem. For example, on a high plus prescription and a large rimless frame, sometimes the edge might be too thin to be sturdy, and we will recommend a change. Or, you might want prescription lenses installed in a sunglasses frame with too much wrap. Either way, it requires a lab technician to spot the error, and again, we will not continue with your lens work until we have discussed the situation with you.
4) The eyelensathome Famous Perfect Lenses Guarantee
If we do make glasses for you and there is a problem, we have a perfect lenses guarantee: If your lenses are not perfect, we will redo them or refund your money. Ordering prescription eyeglasses from eyelesathome is completely safe, because we will not let you make a mistake if we can help it. We have built in five layers of research, analysis, and technical expertise for your personal prescription glasses order.